Shipping policy

Shipping Policy - The Macks Crafts

Thank you for supporting our small handmade shop! All of our items are handmade with love in Manorville, NY.

1. Processing Time

All items are handmade to order.

•  In-stock / Ready-to-ship items: Ready to ship in 1-3 business days.

•  Made-to-order items (most plushies, headrest covers, custom colors): 5-10 business days to make before shipping. This will be noted in the listing.

•  Custom / Personalized orders: 10-14 business days.

Processing time does not include shipping transit time. During busy seasons (October - December) processing may take a few extra days - we'll always keep you updated.

We do not process or ship orders on weekends or federal holidays.

2. Shipping Rates & Carriers

We ship via USPS and UPS Ground from Manorville, NY 11949.

Shipping costs are calculated at checkout based on weight, dimensions, and destination. Because our chunky-knit items are lightweight but bulky, larger orders may require a larger box.

We offer:

•  Standard Shipping (3-7 business days) - Calculated at checkout

•  Priority / Expedited Shipping (2-3 business days) - Calculated at checkout, when available

Free shipping promotions, when offered, apply to US Standard shipping only.

3. Domestic Shipping

•  Tracking information will be automatically emailed to you once your order ships.

•  Estimated delivery times are provided by the carrier and are not guaranteed, especially during holidays or severe weather.

•  We are not responsible for delays caused by the carrier, but please reach out and we'll help track your package.

4. International Shipping

We currently ship to the US and Canada. If you are outside these areas and would like to order, please message us for a custom shipping quote.

International buyers are responsible for any customs duties, taxes, or VAT that may apply in your country. These fees are not included in our shipping cost.

5. Order Tracking & Lost Packages

Once shipped, you will receive a tracking number. Please allow 24-48 hours for tracking to update.

If your tracking shows as delivered but you haven't received it, please:

1.  Check with neighbors / household members

2.  Check your local post office

3.  Wait 2 business days - carriers sometimes mark early

If your package is still missing after 3 business days from the marked delivery date, contact us and we will work with you and the carrier to resolve it.

6. Handmade Variations & Packaging

Each plushie and headrest cover is handmade, so slight variations in size, color, and stitch may occur - that's what makes it special! We pack every item in recycled, plastic-free packaging where possible, and vacuum-compress larger plushies to reduce shipping costs. They will fluff right back up once opened!

7. Damaged Items

We take great care in packing your order. If your item arrives damaged due to shipping, please contact us within 48 hours of delivery with photos of the item and packaging so we can file a claim and arrange a replacement or refund.

8. Address Changes

Please double-check your shipping address at checkout. We cannot change an address once an order has been shipped. If an order is returned due to an incorrect address, buyer is responsible for reshipping costs.

Questions?

We are a two-person small business and happy to help!

Email: Jessica@TheMacksCrafts.com

Instagram: @themackscrafts.knits